Question 1

Where are your stores located?

Accepted Answer

We have two locations in South Carolina:
Lugoff: 1060 Highway 1 South, Lugoff, SC 29078
Sumter: 713 Bultman Dr, Sumter, SC 29150

Question 2

What are your store hours?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Lugoff: Mon- Thurs 10:00-5:00 - Fri 10:00-2:00; Saturday–Sunday: Closed

Sumter: Monday–Thursday: 9:30 AM – 5:00 PM; Friday: 9:30 AM – 2:00 PM; Saturday–Sunday: Closed

Question 3

What services do you offer?

Accepted Answer

We specialize in:
Custom trophies and plaques
Personalized gifts
Corporate awards
Drinkware
Sports and academic awards

Question 4

Do you offer custom engraving?

Accepted Answer

Yes, we provide custom engraving services for a variety of items, including trophies, plaques, and gifts.

Question 5

Can I place an order online?

Accepted Answer

For inquiries and orders, please visit our website at www.bluepineappletrophyandgifts.com or contact us directly.

Question 6

How can I contact you?

Accepted Answer

Lugoff: Phone: (803) 438-6062; Email: orders@bluepineappletrophyandgifts.com
Sumter: Phone: (803) 775-8211; Email: sumtertrophyshop@gmail.com

Question 7

Do you offer shipping for orders?

Accepted Answer

Yes, we offer shipping options for orders. Please contact us for more details regarding shipping policies and rates.

Question 8

Do you provide services for corporate clients?

Accepted Answer

Absolutely! We offer a range of corporate gifts and awards suitable for employee recognition, corporate events, and more.

Question 9

Are your products suitable for schools and sports teams?

Accepted Answer

Yes, we provide a variety of awards and trophies tailored for academic achievements and sports teams.

Question 10

How did Blue Pineapple Trophy and Gifts get its name?

Accepted Answer

Our business was inspired by our late daughter, Jessica. Her enthusiasm for this venture led us to establish the company in her memory.

Question 11

Are your products suitable for schools and sports teams?

Accepted Answer

Yes, we provide a variety of awards and trophies tailored for academic achievements and sports teams to include customization using your school or team’s logo on them.

Question 12

How long does it take to get my item?

Accepted Answer

This answer is dependant on the type of job you are asking us to do for you.  Most items can be produced and are ready for pick up within 7 days of your order being placed, however when customers ask for large quantities of items or something unique that requires a bit of editing and back and forth, production time will be longer. We ask that you give us as much time as you can to produce your item.

Question 13

I need something fast. Can I get it before your standard turn around time

Accepted Answer

Possibly! We understand that last-minute gifts, events, and deadlines happen, and we'll do our best to accommodate rush requests whenever our schedule allows.
Whether we can expedite your order depends on the complexity of the project and our current production workload. If we are able to prioritize your order, a $100 rush fee will apply.
Rush orders require us to rearrange our production schedule and move your project ahead of orders that were placed earlier. The rush fee helps offset the additional time and resources required while minimizing the impact on customers who have been patiently waiting for their orders.
If you have a tight deadline, please let us know as soon as possible. We'll be happy to review your project and let you know whether we can meet your requested completion date.

Question 14

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 15

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 16

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Frequently asked questions

Where are your stores located?

What are your store hours?

What services do you offer?

Do you offer custom engraving?

Can I place an order online?

How can I contact you?

Do you offer shipping for orders?

Do you provide services for corporate clients?

Are your products suitable for schools and sports teams?

How did Blue Pineapple Trophy and Gifts get its name?

Are your products suitable for schools and sports teams?

How long does it take to get my item?

I need something fast. Can I get it before your standard turn around time

How do I add a new question & answer?

Can I insert an image, video, or GIF in my FAQ?

How do I edit or remove the 'Frequently Asked Questions' title?